Frequently Asked Questions
Everything you need to know about your Fender gear, shipping, and support.
How long will it take for my order to ship?
Most in-stock orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy for instruments and electronics?
We offer a 30-day return policy for most products purchased directly from our store. Items must be in original, brand-new condition with all packaging and accessories included.
Do Fender amplifiers and guitars come with a warranty?
Yes, new Fender products are covered by a limited warranty. Most electric guitars and basses feature a 2-year limited warranty, while amplifiers and electronic components typically carry a 1-year or 2-year warranty against manufacturing defects.
Can I track my shipment once it has left the warehouse?
Absolutely. Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and financing options through Affirm for qualified buyers.
What should I do if my gear arrives damaged?
Please inspect your package upon arrival. If your item is damaged during transit, contact our Customer Support team within 48 hours of delivery with photos of the damage to initiate a replacement claim.